How long is the return period?
You can return the products that you buy without damaging them, using them and not causing any damage to its merchandise, within the period of seven (14) days as of the date of receipt, provided that the reason of return shall be stated.
What are the terms of return?
Products to be sent for return must have the items in fullas follows. If any of the specified items are missing , the return of the product shall not be accepted.
. Product invoice(Consignment Invoice)
. You shall return the products in a complete and undamaged status together their boxes, in-box packaging and accessories provided with products, if they are any.
Due to the nature of the products in some categories, there are differences in the return terms. Except for the general conditions of return, the following return terms of the products shall apply.
In the event that the products received by us fulfill the return terms, the return of the product price shall be processed by basing on the day that the product is received by us. The period of the refund of the product price to your account varies due to the working conditions the banks. In general, refunds to the credit card shall be credited within 1 week to 3 weeks, the refund of payments received via transfer shall be credited to the account within 1 week.
The return terms for product types with different specifications other than the general return terms are stated below.
In case there is no defect or fault in the product, , the return of the products of which packages are unwrapped are not realized under any circumstances.
The Refund Process
We take a certain process to minimize grievances of our precious customers for the products that you buy from our web site addressed www.drgurayortho.com. We would like to remind you that following this process will be an important factor for us to offer you a smooth and fast service.
The problems that you may encounter with the process and what you can do under these conditions are given as follows:
1- Providing wrong delivery address for the product that you bought
If you are not in your address, in general the products that you buy over online are delivered to your address by coming there for the second time.
If your provided delivery address is incorrect or incomplete, (the relevant street, apartment, flat is not found) or if the buyer does not reside in the address and is not recognized by the residents, your package will be taken to the nearest cargo branch office to such address and you shall be called by telephone and be requested to correct the error in the address information. If your provided new address is in the same city, your package will be delivered to your new address free of charge.
In the event that the authorities of the cargo firm cannot reach you by phone, you will be contacted repeatedly by our customer service representative via the telephone, fax and e-mail channels that you have provided during the membership and you shall be requested to correct the address information.
In case you are not reached in 7 days once this process is completed;
The products that you have ordered will be delivered to our warehouse, the product fee will be refunded to your credit card account by commencing the return process and by deducting the cargo fee.
Our company accepts no responsibility for the delays caused for the period until we reach you for the correction of the wrong delivery address.
2- Sending missing or defective products to your address ...
To ensure that you receive all of the products you have ordered are in a complete and operational condition is our responsibility for our understanding of service. For some reasons that are beyond our power, if the delivery of the package is incomplete according to the amount specified on your invoice or if a different product is delivered, you shall draw up minutes by stating the same, in the witness of the cargo officer immediately. The minutes shall be signed by you and the cargo officer and must include the indication as to whether the package you received was unwrapped previous of your receipt or not.
In such circumstance, the missing products shall be provided and delivered to your address by us as soon as possible. In such a case, you do not need to pay any additional cargo fees.
On the other hand if you wish, you may return all products that you have ordered due to our failure to fulfill the service in full that we have promised. In such a case, you must return them to the cargo officer by adding a note stating that you do not accept the products delivered to the minutes that you have signed.
Furthermore, you should also notify with regard to such situation by calling +90 312 441 23 83 as soon as possible. It is very important that you notify us in time in order for us to realize your return process precise and fast. The price of all products returned under these terms shall be refunded to your credit card account by deducting the cargo fee.
We kindly remind you that if you do not realize this process and you take the receipt of the products, you are deemed in advance to fail to get benefit from the right of returning of all products once the cargo officer depart from your address and to accept the option of sending the missing products to your address by us free of charge.
If the missing products are out of our stocks, our customer service representative will contact you and request an additional 10 day supply period. If you do not agree to wait for this period, the price of missing products shall be fully refunded to your credit card account.
3- Sending damaged goods to your address ...
To ensure that you receive all of the products you have ordered are in a complete and operational condition is our responsibility for our understanding of service. For some reasons that are beyond our power, if the delivered product is visibly damaged, you shall draw up minutes by stating the same, in the witness of the cargo officer at the time of receiving the package. The minutes shall be signed by you and the cargo officer and must include the indication as to whether the package you received was unwrapped previous of your receipt or not.
In such circumstance , the damaged products shall be returned to the arrived cargo officer directly together with the copy of the invoice. The equal product of the damaged product shall be supplied as soon as possible and provided by us to your address free of charge .
On the other hand if you wish, you may return all products that you have ordered due to our failure to fulfill the service in full that we have promised. In such a case, you must return them to the cargo officer by adding a note stating that you do not accept the products delivered to the minutes that you have signed.
Furthermore, you should also notify with regard to such situation by calling +90 312 441 23 83 as soon as possible. It is very important that you notify us in time in order for us to realize your return process precise and fast. The price of all products returned under these terms shall be refunded to your credit card account by deducting the cargo fee.
We kindly remind you that if you do not realize this process and you take the receipt of the products, you are deemed in advance to fail to get benefit from the right of returning of all products once the cargo officer depart from your address and to accept the option of sending the missing products to your address by us free of charge.
If the equal products of the damaged products are out of our stocks, our customer service representative will contact you and request an additional 10 day supply period. If you do not agree to wait for this period, the price of damaged products shall be fully refunded to your credit card account.
